Process Often Matters More Than the Outcome

Most of the time, process and procedure matter more than the outcome.

Getting good reviews is an outcome.

The correct procedure is:

Call the guest ahead of time — greet them at the venue — verify the voucher — guide them in — run the control room (NPC) — debrief — create a group chat (add WeChat, send photos and videos) — ask for a review (15+ characters + three photos + mention the staff).

In practice, this standard is the easiest way for everyone to earn good reviews.

Of course, some highly capable colleagues can jump straight to the last step — getting a stranger who has never played to leave a good review.

But in our venues, this standard must be followed strictly, regardless of individual ability.

From another angle, if you need someone who has not experienced the room to leave a review, there should also be a separate standard procedure for that.

A broken procedure is a fundamental error; it will never lead to the right result.

Forced confession under torture is a classic example of a procedural error: statements collected by illegal means must be excluded and cannot be used as the basis for a decision.

The only purpose of insisting on procedural justice is to reduce the impact of individual ability on the whole.

Yet in reality, some individuals are powerful enough to rewrite the procedure itself.